Terms of Business

Cyntree is a platform facilitator. We provide booking, payment, communication, and record-keeping tools that help businesses and clients arrange services.

Unless Cyntree explicitly states otherwise, Cyntree is not the provider of the underlying service and is not a direct party to the contract for the booked work. The contract for the service itself is between the business and the client.

Clients can book services through business booking pages hosted by or connected to Cyntree. Each booking is assigned a booking reference and recorded against the relevant business profile.

A booking is only treated as confirmed when the platform or the business marks it as confirmed under the applicable service and payment settings. Some bookings may remain pending until a deposit or full payment is completed.

Each business sets its own cancellation and rescheduling policy for the services it offers. Those policies are presented during the booking flow and form part of the business-client agreement.

Cyntree admins review and approve policy changes before they go live on the platform. That review helps maintain a fair minimum standard, but it does not make Cyntree the contracting supplier of the service.

Payments processed through Cyntree are handled using Stripe and related payment tools. The business is responsible for setting its service pricing, accepted payment structure, and any applicable refund terms.

Payment providers may apply processing fees, settlement deductions, or currency conversion costs. These fees are determined by the provider and are outside Cyntree's control.

Refund eligibility is primarily determined by the business's published policy and the circumstances of the booking. Where a dispute is raised, Cyntree may review the evidence and intervene to support a fair outcome.

Businesses using Cyntree must:

• Provide accurate descriptions, pricing, and availability.
• Honour confirmed bookings unless cancellation is justified.
• Communicate professionally and in a timely manner.
• Carry out services with reasonable care and skill.
• Comply with platform rules, applicable consumer law, and their stated service policies.

Clients are entitled to expect that businesses will:

• Deliver services as described or otherwise agreed.
• Communicate changes, delays, or issues promptly.
• Apply their cancellation and refund policy consistently.
• Treat clients fairly, respectfully, and without discrimination.

Clients must also provide accurate booking information, attend or make reasonable arrangements for scheduled services, and comply with the relevant business policy shown during booking.

Clients who experience an issue with a business may file a formal complaint through the Cyntree complaint page. Complaints should include the business name, booking context, and a clear summary of the problem.

Cyntree aims to review new complaints within 3 business days. We may request additional evidence, contact the business, and attempt mediation where appropriate.

Filing a complaint does not guarantee a specific outcome, but it does trigger a formal platform review process and may lead to policy enforcement if the complaint is upheld.

Where a business repeatedly breaches policy, misleads clients, or fails to resolve serious issues appropriately, Cyntree may issue warnings, require corrective action, suspend access, or remove the business from the platform.

Enforcement decisions are made at Cyntree's discretion based on the information available, the seriousness of the conduct, and any prior compliance history.

Cyntree is not liable for the quality, safety, legality, or outcome of services delivered by independent businesses listed on the platform. Responsibility for the performance of the booked service remains with the business providing it.

Nothing in these Terms of Business excludes liability that cannot lawfully be excluded under English law, including liability for fraud or for death or personal injury caused by negligence.

These Terms of Business are governed by the laws of England and Wales. Any dispute connected with these terms or their subject matter will be subject to the jurisdiction of the courts of England and Wales.

Cyntree may update these Terms of Business from time to time. For material changes, we will aim to provide at least 14 days' notice by email, platform notice, or both before the updated terms take effect.

Questions about these Terms of Business, complaints, or platform intervention can be sent to:

• Email: support@cyntree.com
• Post: Moolah Technologies LTD, 14 Smith Close, Armthorpe, Doncaster