Terms of Business

Cyntree is a platform facilitator. We provide booking, payment, communication, and record-keeping tools that help businesses and clients arrange services.

Unless Cyntree explicitly states otherwise, Cyntree is not the provider of the underlying service and is not a direct party to the contract for the booked work. The contract for the service itself is between the business and the client.

Clients can book services through business booking pages hosted by or connected to Cyntree. Each booking is assigned a booking reference and recorded against the relevant business profile.

A booking is only treated as confirmed when the platform or the business marks it as confirmed under the applicable service and payment settings. Some bookings may remain pending until a deposit or full payment is completed.

By completing a booking, the client confirms they have reviewed and accepted the relevant business booking policies and these Terms of Business. Clients must provide accurate contact and booking information so confirmations and service updates can be delivered.

Clients under 18 should only book where legally permitted and, if required by the business or applicable law, with parent or guardian involvement.

Assigned professional: where a business operates with a team, a booking may be carried out by, or assigned to, a specific team member — either chosen by the client during booking or assigned by the business (including automatically, for example to an available professional). The assigned professional's name may be shown to the client, and the booking is recorded against that professional for scheduling and record-keeping.

Recurring appointments: a business may book a series of repeat appointments for a client. Each appointment in a series is a separate booking, and the business's cancellation, rescheduling, and payment policy applies to each one.

Appointments at your address: where a service takes place at your home or another address you give, that address is shared with the business and the professional carrying out the booking. You must make sure the address is accurate and that it is safe and suitable for the service.

Payment requests and extra charges: after a booking, a business may send you a payment link for a deposit, balance, extra service, or invoice. Check the amount and business before you pay. Any dispute about what you were charged is between you and the business in the first instance.

Businesses may use Cyntree booking forms to request information, documents, images, signatures, or consent statements before or after a booking. These tools are intended to help businesses prepare for a booking, assess suitability, keep operational records, and reduce avoidable disputes.

The business is responsible for deciding what information to ask for, why it is needed, and how long it should be kept. Businesses must only request information that is necessary, proportionate, lawful, and relevant to the booked service. Businesses must not use Cyntree forms to request passwords, full payment-card details, or unnecessary sensitive information.

If a business requests information that may reveal health, biometric, identity, criminal-offence, children's, or other sensitive information, the business is responsible for ensuring it has a valid lawful basis, any required additional conditions, appropriate notices, and any professional or regulatory authority needed to request and use that information.

Consent statements, signature fields, and document/image request labels provided through Cyntree are platform tools. They do not replace legal advice, regulated consent requirements, professional record-keeping duties, or the business's own obligation to explain why information is requested.

Businesses must choose appropriate retention settings for booking form files, form answers, and abandoned uploads. Cyntree may permanently delete uploaded files or saved answers when the configured retention period expires. If a business needs to keep a record for legal, insurance, safeguarding, tax, or dispute purposes, it must export and store that record lawfully before it is deleted by the platform.

Any PDF, document, image, signature, or other booking-form export downloaded from Cyntree is controlled by the business that downloaded it. The business is responsible for storing exported copies securely, limiting access, applying its own retention controls, and responding to client data rights requests where applicable.

A business may use an AI tool to produce a short summary of your answers for its staff. Your email address and phone number are removed before your answers are sent, and the business remains responsible for reading your full answers before relying on them.

Clients must provide accurate information and should only upload documents or images they have permission to share for the booking. Cyntree may remove, restrict, or delete uploaded content where we reasonably believe it is unlawful, unsafe, excessive, or contrary to platform policy.

Each business sets its own cancellation and rescheduling policy for the services it offers. Those policies are presented during the booking flow and form part of the business-client agreement.

Standard cancellation and rescheduling settings may publish right away. If a business adds its own written policy text, Cyntree may check that wording before it appears to clients.

The policy shown during checkout is saved with the booking. Later policy changes only apply to new bookings, unless the business and client separately agree otherwise.

Payments processed through Cyntree are handled using Stripe, Paystack, and related payment tools. The business is responsible for setting its service pricing, accepted payment structure, and any applicable refund terms.

Depending on the business's setup, clients may pay online at the time of booking or in person at the appointment, including by card using Tap to Pay on the business's iPhone. In-person card payments are processed securely through Stripe; Cyntree does not store full card numbers. A platform fee may apply to in-person charges and is handled automatically between Cyntree and the business, without changing the price the client agrees to pay.

Payment providers may apply processing fees, settlement deductions, or currency conversion costs. These fees are determined by the provider and are outside Cyntree's control.

Provider onboarding and payouts are subject to identity, business, risk, and bank verification. Stripe's first payout is commonly scheduled 7 to 14 days after the first successful live payment, but country, industry, verification, and account review can change that timing.

Payment accounts connected through Cyntree must be used only for genuine business transactions relating to lawful goods or services. Businesses must provide accurate legal names, dates of birth, addresses, bank details, ownership information, and other verification information requested during setup.

Refund eligibility is primarily determined by the business's published policy and the circumstances of the booking. Where a dispute is raised, Cyntree may review the evidence and intervene to support a fair outcome.

Where a payment dispute or chargeback is opened, Cyntree may request supporting evidence from both parties and may apply temporary booking or account restrictions while the case is under review.

Cyntree may charge a small platform booking fee to end clients at checkout. This fee is shown before payment is taken, either as a separate line item or, where the business shows all-inclusive prices, as part of the displayed price. It is separate from the business's service price, and does not reduce the amount paid to the business. The fee helps us maintain and improve the platform. When a full refund is issued, whether by the business or through a cancellation policy, the booking fee is also refunded in full. Partial refunds do not include the booking fee. Businesses do not need to take any action because the fee is collected and managed by Cyntree automatically.

Businesses using Cyntree must:

• Provide accurate descriptions, pricing, and availability.
• Honour confirmed bookings unless cancellation is justified.
• Communicate professionally and in a timely manner.
• Carry out services with reasonable care and skill.
• Comply with platform rules, applicable consumer law, and their stated service policies.
• Use connected payment accounts only for legitimate business transactions and never for fraud, money laundering, sham sales, personal transfers, or prohibited goods or services.
• Keep legal identity, business, address, ownership, and bank information accurate and up to date with Cyntree and the relevant payment provider.
• Ensure they and/or their clients hold the rights and permissions required for any client-uploaded booking images.
• Comply with data protection, confidentiality, safeguarding, professional, and sector-specific rules that apply to the information they request through Cyntree.
• Configure booking form retention settings that are appropriate for their services and avoid keeping client documents, images, signatures, or answers longer than needed.
• Refrain from uploading or using infringing, unlawful, or otherwise prohibited image, document, or form content.
• Where the business adds team members, ensure each member is authorised to access the client and booking information they are given, assign appropriate roles, and remove or deactivate a member's access promptly when they should no longer have it.
• Only send marketing to clients who have agreed to receive it, and honour discount codes and loyalty rewards they have issued.
• Never publish fake reviews or present selected reviews in a way that misleads clients.

Businesses remain solely responsible for copyright/IP compliance and use of client-uploaded images, documents, signatures, and form responses connected to their bookings.

Clients are entitled to expect that businesses will:

• Deliver services as described or otherwise agreed.
• Communicate changes, delays, or issues promptly.
• Apply their cancellation and refund policy consistently.
• Treat clients fairly, respectfully, and without discrimination.

Clients must also provide accurate booking information, attend or make reasonable arrangements for scheduled services, and comply with the relevant business policy shown during booking.

Clients should only submit images they have permission to share for the booked service. Clients should also only submit documents or form information that is accurate and relevant to the booking. Businesses may decline or remove image-led or form-led requests that are unlawful or policy-breaking.

Messages and texts: booking and payment updates may be sent to you by email and, where the business uses it, by text message. You can also message a business you have booked with. Do not send card details, passwords, or sensitive information that the business has not asked for. Replies to a Cyntree text number are read by Cyntree, not the business.

Marketing from a business: you may be offered the option at checkout to receive offers and updates by email from the business. It is optional, the emails come from that business, and you can unsubscribe at any time using the link in any marketing email.

Loyalty rewards and discount codes: stamp cards, rewards, and discount codes are offered and paid for by the business under its own terms. A reward keeps the value it had when it was issued. Rewards and codes have no cash value and cannot be claimed from Cyntree, including if a business stops using Cyntree.

Feedback and reviews: if you leave feedback after a booking, the business can choose to show it on its website with the name you gave, your rating, your comment, and the service. Feedback must be genuine and about your own experience. By submitting it you allow the business and Cyntree to display it, and Cyntree may remove feedback that is unlawful, abusive, or misleading.

Nothing in these Terms of Business limits statutory consumer rights that apply under law, including rights under the Consumer Rights Act 2015 where relevant.

Clients who experience an issue with a business may file a formal complaint through the Cyntree complaint page. Complaints should include the business name, booking context, and a clear summary of the problem.

Cyntree aims to review new complaints within 3 business days. We may request additional evidence, contact the business, and attempt mediation where appropriate.

Filing a complaint does not guarantee a specific outcome, but it does trigger a formal platform review process and may lead to policy enforcement if the complaint is upheld.

Where a business repeatedly breaches policy, misleads clients, or fails to resolve serious issues appropriately, Cyntree may issue warnings, require corrective action, suspend access, or remove the business from the platform.

Where Cyntree reasonably suspects fraud, unlawful activity, prohibited transactions, material misrepresentation, or a serious policy breach, Cyntree may reject or remove the business, suspend payment functionality, and ask the payment provider to delay, restrict, reverse, or hold payouts while the matter is reviewed, where Cyntree's provider agreement and applicable law permit.

Enforcement decisions are made at Cyntree's discretion based on the information available, the seriousness of the conduct, and any prior compliance history.

Cyntree is not liable for the quality, safety, legality, or outcome of services delivered by independent businesses listed on the platform. Responsibility for the performance of the booked service remains with the business providing it. Cyntree is also not responsible for a business failing to honour a booking, refund, discount code, or loyalty reward, or for messages from a business.

Where Cyntree is liable to a client in connection with a booking, and to the extent the law allows, our total liability is limited to the platform booking fee you paid Cyntree for that booking. This does not affect your rights against the business or your statutory rights.

Nothing in these Terms of Business excludes liability that cannot lawfully be excluded under English law, including liability for fraud or for death or personal injury caused by negligence.

Businesses agree to indemnify Cyntree for third-party IP/copyright claims, data protection claims, losses, and reasonable costs resulting from unlawful, excessive, inaccurate, or unauthorised booking form requests, uploads, exports, or use connected to their bookings, to the extent permitted by law.

AI-drafted chair rental agreements. Cyntree Assist can produce a first draft of the terms of a chair, room or station rental agreement. Drafts are generated automatically and provided as-is. They are not legal, tax or employment advice, Cyntree does not review them, and Cyntree does not guarantee that a draft is complete, accurate, enforceable or suitable for your business, or how it affects anyone's employment or tax status.

A business that uses a draft is responsible for checking and editing it, for any agreement it saves, sends or relies on, and for getting independent advice where needed. Before a draft is generated, the business confirms these points and Cyntree keeps a record of that confirmation.

Businesses agree to indemnify Cyntree for claims (including claims by renters), losses and reasonable costs arising from their use of an AI draft or of any agreement based on one, to the extent permitted by law.

Cyntree may remove, restrict, disable, or delete image, document, form, or export-related content where we reasonably believe legal or policy breaches have occurred, or where retention settings require deletion.

Businesses on eligible plans can sell physical products to their clients through Cyntree, online on their booking site or in person from the app. When you buy a product, the business is the seller and the merchant of record: your contract of sale is with the business, not with Cyntree. Cyntree provides the shop, checkout and order tools and takes no fee on product sales.

The business is responsible for its products and orders: accurate descriptions, prices and stock; sending or handing over what was ordered; returns, refunds and cancellations; product safety, labelling and ingredient information; age-restricted sales; its own taxes, including VAT; and meeting consumer law where it trades, including distance-selling rules.

Your cancellation rights. Where the law gives you the right to cancel an online order (for example, 14 days from delivery in the UK and EU), the checkout shows that right in wording set by Cyntree that the business cannot change. The business's own returns policy is shown below it and can add to your rights but not take them away. Custom-made items, and hygiene-sealed items once unsealed, can be excluded only where the law allows. Questions about an order, returns and refunds go to the business; its contact details are on your order page and in your order emails.

Prohibited products. Businesses must not list or sell through Cyntree:

• medicines, prescription-only products and anything that may only be supplied by a pharmacy or a prescriber;
• injectables, dermal fillers, botulinum toxin, and any product that must be administered by a medical professional;
• counterfeit, replica or “inspired by” branded goods, and anything that infringes someone else's trade mark, design or copyright;
• weapons, ammunition and items designed to cause harm;
• tobacco, vapes, e-cigarettes and other nicotine products;
• illegal drugs, psychoactive substances and drug paraphernalia;
• adult or sexual content and services;
• recalled, unsafe or illegal goods, or goods without the safety information the law requires;
• gift cards, vouchers or other stored value, and services (book services through bookings instead);
• anything on Stripe's list of prohibited or restricted businesses, or that the payment provider does not allow.

Cyntree may remove a listing, hide or close a shop, pause payments or refuse a sale, with or without notice, where we reasonably believe a product is prohibited, unsafe, misleading or unlawful, or where a business does not honour its orders or refunds. We may report suspected illegal activity to the relevant authorities.

Order records. Orders are financial records. If a business deletes its account or workspace, Cyntree keeps its paid orders for about six years (the period UK tax rules require) with the customer's name, contact details and address removed, then deletes them.

These Terms of Business are governed by the laws of England and Wales. Any dispute connected with these terms or their subject matter will be subject to the jurisdiction of the courts of England and Wales.

Cyntree may update these Terms of Business from time to time. For material changes, we will aim to provide at least 14 days' notice by email, platform notice, or both before the updated terms take effect.

Questions about these Terms of Business, complaints, or platform intervention can be sent to:

• Email: support@cyntree.com
• Post: Moolah Technologies LTD, 14 Smith Close, Armthorpe, Doncaster

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