Requesting your data

Steps

1. Under UK GDPR you can ask Cyntree to give you a copy of the personal data we hold, correct anything that is inaccurate, delete it, restrict how we use it, or object to processing based on legitimate interests.
2. Open the Cyntree app and tap Settings, then tap your profile card at the top to open Account. Scroll to the Danger zone section and tap Request your data.
3. Choose what you are asking for. Export my data sends you a structured copy of your records. Correct my data asks us to fix something that is wrong. Delete my data is the right to erasure. Restrict processing and Object to processing cover the remaining UK GDPR rights.
4. If you choose Export or Delete, optionally narrow the request to specific categories such as Profile, Bookings, Clients, Services, Payments, Booking forms, Communications, or Uploaded media. Leave every category unchecked to ask for everything.
5. Enter the email address where we should reply. By default this is your account email, but you can change it if you want the response sent elsewhere.
6. Add an optional message if any context will help us complete the request, such as a specific date range or a preferred file format. Tap Submit request.
7. You will see a confirmation that includes the SLA date by which we will respond. We will also send an acknowledgement email to the address you provided so you have a paper trail with a reference number.
8. We complete data requests within 30 days. Some records may be retained where we have a legal, tax, or dispute-resolution obligation to keep them, typically up to 6 years under UK law. This is explained in the Privacy Policy.
9. If your request concerns information you gave to a business that uses Cyntree, for example a booking form answer or an uploaded document, contact that business directly. They decide why the information was collected. We will still help with platform records where required.
10. Outcome check: a request reference appears in your confirmation email, and our privacy team replies to the address you provided within 30 days.

Need more help?

Include the active workspace, affected booking or service, exact error message, and a screenshot of the screen where the problem happened.

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