Priority support

Steps

1. Priority support is for Premium workspaces that need faster help with technical, billing, account, feature, or urgent operational issues.
2. Open Settings > Priority Support from the active workspace. Confirm you are in the correct business before submitting, because support requests belong to the workspace.
3. Choose the topic and urgency, then write a clear subject and message. Include what happened, what you expected, and the last action you tried.
4. Attach related context when available, such as the affected service, client, or booking. This helps support reproduce the issue without extra back and forth.
5. If diagnostics are offered, include them when the issue is technical. Diagnostics are intended to give support safe operational context such as warnings and request identifiers.
6. After submitting, keep the affected booking, service, or workflow unchanged where possible until support has enough context to review it.
7. If Priority Support is locked, check that the active workspace has Cyntree Premium or an active manual Premium override.

Need more help?

Include the active workspace, affected booking or service, exact error message, and a screenshot of the screen where the problem happened.

If you still need support, use the contact page.