Creating a thank you banner

Steps

1. Open the Marketing tab, then scroll to the Customer thank you section. Marketing Tools must be active for the workspace.
2. Enable thank you emails to activate messaging flows for completed bookings.
3. Upload an optional 16:9 thank you banner image, or pick from Portfolio if the workspace has Portfolio Gallery access.
4. Write the thank you message in a tone that matches your brand and keep it specific enough to feel personal.
5. Optionally toggle Ask for feedback and Allow client tips based on your strategy after service completion. If asking for feedback, add the feedback prompt and feedback link.
6. Tap Save and run a controlled completion test to confirm thank you messaging and banner rendering.
7. Expected result: customers receive a branded thank you experience after completion, with optional feedback and tipping prompts.
8. If banner assets do not show, verify the workspace is correct and open Marketing again to ensure the saved settings loaded.

Need more help?

Include the active workspace, affected booking or service, exact error message, and a screenshot of the screen where the problem happened.

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