Refunds

Steps

1. Open the paid booking, confirm the amount and reason, then trigger the refund through the booking payment tools.
2. Refund behavior can vary by provider and payment method. Card refunds are usually supported more consistently than bank-transfer or some mobile-money flows.
3. Do not promise an exact bank timeline to the customer because refund settlement depends on the provider, payment rail, and issuing bank.
4. After refunding, re-check booking status and customer communication so the record matches the financial outcome.

Need more help?

Include the active workspace, affected booking or service, exact error message, and a screenshot of the screen where the problem happened.

If you still need support, use the contact page.