Accepting and declining requests

Steps

1. Open the booking request and review the requested date, service, customer details, and any notes before responding.
2. Accept when you can honor the request as submitted, or decline when the request cannot be fulfilled safely or fairly.
3. Respond promptly because delayed request handling creates confusion and reduces customer trust.

Need more help?

Include the active workspace, affected booking or service, exact error message, and a screenshot of the screen where the problem happened.

If you still need support, use the contact page.