Disputes and chargebacks

Steps

1. Treat disputes as urgent and gather booking details, communication history, policies, and proof of service delivery immediately.
2. Review the active provider dashboard for dispute status, deadlines, and evidence requirements because those rules are provider-specific.
3. If the provider does not expose a self-serve dispute workflow for that payment method, treat the case as a manual provider-support issue.
4. Keep the Cyntree booking record accurate so any supporting evidence you submit is consistent with the service history.

Need more help?

Include the active workspace, affected booking or service, exact error message, and a screenshot of the screen where the problem happened.

If you still need support, use the contact page.